Jeopardy Control Review

In this role, I speak to internal customers (engineers & patch manager) regarding the work that is left to go out. Allocating the work to the correct engineer taking into account their skills and any restrictions in place with the job. This can be done through a de-risk.

I have many different skills through using different systems to improve my IT skills. On a communication view I speak to people day in day out so my customer service skills have improve from my first day to now.

The role itself I enjoy being a allocator but the apprentice side I dont enjoy as it isn't organised and there is no communication or realistic time frame of getting of the job hours.

The pathway from start to finish is clear however it isn't executed very well. The comunication lacks from the Openreach side as well as the Realise side. You have days cancelled where you need to do coursework to cover other patches so by the time you get a day off to work on the apprentice side you can't remember what was set

They book off the job days in for you but they can cancel these on the day or the day before.

we get one classroom session a month and a call every other month to see how we are getting on.

Although some of the content is important to learn about to improve customer service it hasn't made a difference in understanding the role or not

no

Yes

Good company to work for but would avoid doing an apprenticeship

put the customer first above everything else