Customer Service & Operational Planning Apprentice Review

by BT Group

Best Apprenticeship Employer

Rating

6.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Overall my job role can be tough as there are different challenges everyday. However, this is made better as I have a good team around me that I can have a laugh with. I have many responsibilities which have to be maintained daily.

6/10

2. Have you learnt any new skills or developed existing skills?

I have developed communication skills as well as management skills massively. My order management is at a high level due to the skill I am currently doing.

8/10

3. To what extent do you enjoy your programme?

It is enjoyable to an extent as the work is very hard. The thing that keeps me going is knowing I will be on a better wage at the end of the apprenticeship and I will also be competent in 3 different skills.

6/10

4. How well organised/structured is your programme?

The programme is fairly structured and I have no experienced any problems in this regard.

7/10

5. How much support do you receive from your employer?

Support is always there when required and I feel as though my manager is there for me to talk to at all times even when she might have a lot on her plate, she will always try to make time.

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

My training provider is helpful and ensures I am happy inside of work and outside of work.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It helps in certain aspects. For example, when I started I learnt about rules and regulations within an office environment and also learnt about office culture etc.

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There isn't much, we've been on team lunches to help team bonding. However, there are many things that are planned and being worked on.

6/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

I feel as though the apprenticeship is a good stepping stone in terms of progressing and the company offers many benefits to its employees,

10. What tips or advice would you give to others applying to BT Group?

The job is not easy and you have to earn your spot.