Customer service and operational planning Review

by BT Group

Best Apprenticeship Employer

Rating

7.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Managing workstacks across three different roles. DIG, AUX and Provision of Service

8/10

2. Have you learnt any new skills or developed existing skills?

Developed many IT skills since working at the company.

8/10

3. To what extent do you enjoy your programme?

I feel the apprenticeship has helped me understand business better, however this could be more specialised into what my company does.

5/10

4. How well organised/structured is your programme?

Very well organised. My company insures I get much support and time with my apprenticeship needs

10/10

5. How much support do you receive from your employer?

My company insures I get much support and time with my apprenticeship needs.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My trainer has been great and very supportive when I have required her help

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It helps me understand customer service better. But on the whole I don't deal with customers much.

3/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

I feel so, however not many that interest me. Charity events are good however

6/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

The initial support for apprentices is great. Also seeing what other people who have finished the apprenticeship have achieved shows that the scheme works

10. What tips or advice would you give to others applying to BT Group?