NES Customer Service & Operational Planning Apprentices Review

by BT Group

Best Apprenticeship Employer

Rating

9.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Planning and organising operational activities so that customers can have their service repaired or installed.

10/10

2. Have you learnt any new skills or developed existing skills?

Yes

10/10

3. To what extent do you enjoy your programme?

The role is varied and required flexibility which I thoroughly enjoy, as I like to keep things new and interesting.

10/10

4. How well organised/structured is your programme?

The programme is very well structured, and the organisation of the programme has been fairly decent.

8/10

5. How much support do you receive from your employer?

Fantastic support is provided by my employer. There are many services available to be referred to that covers multiple areas of support, including financial, mental health and physical health support.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Support is always readily available during the working week via emails or calls.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The qualification helps me perform better by providing me with the necessary skills and systems I require to perform in my role. There are many different pathways in which we can develop and progress ourselves.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes

10/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

It's a fantastic place to work, with great social interaction, supportive colleagues and great incentives and benefits for all colleagues.

10. What tips or advice would you give to others applying to BT Group?

Be completely yourself and don't be afraid to ask questions! Everybody is really friendly and supportive and they favour personality over qualifications and skills, as these can be taught.