NES customer service and operational planning apprentice Review

by BT Group

Best Apprenticeship Employer

Rating

6.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Within my role at Openreach I carry out complex order management and control. My role is desk based and we deal heavily with third party suppliers

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes i have. Order management. IT skills. Customer service knowledge.

    7/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy it

    6/10
  • 4. How well organised/structured is your programme?

    • I feel there is areas which could be improved. During our apprenticeship we have moved workstack a few times and moved Apprenticeship trainer also which adds confusion

    5/10
  • 5. How much support do you receive from your employer?

    • I have received a lot of support from my managers and the business overall. Management are more than happy to help. In terms of mental health and counselling I have been given the opportunity at work to aid my recovery

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • a decent amount. they want us to progress as much as we do ourselves

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • it has given me some insight into how the apprenticeship works

    7/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • n/a

    5/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • its good to work for

  • 10. What tips or advice would you give to others applying to BT Group?

    • make sue it is the career you want

Details

Level 3 Apprenticeship

Engineering

LS1

March 2022

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