NES Customer Service & Operational Planning Apprentices Review

by BT Group

Best Apprenticeship Employer

Rating

5.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • building jobs to helps get customers back in service

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • i have learnt more computer skills and have gained more skilling on organising and handling

    7/10
  • 3. To what extent do you enjoy your programme?

    • its ok i guess but you never know where you stand and rules change everyday

    4/10
  • 4. How well organised/structured is your programme?

    • the apprenticeship work is organised however the actual job its self has no consistency what so ever, rules change everyday

    1/10
  • 5. How much support do you receive from your employer?

    • managers are supportive but sometimes they dont listen to or work worries

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • whenever stuck on any work given by realise its very easy to ask and gain support

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • a lot of the work set out by the provider doesnt have much to do with what we actually do 9-5

    3/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • there are a few company events such as nights out and gong for meals they also put fundraising days on for certain charities

    8/10
  • 9a. Would you recommend BT Group to a friend?

    • No

  • 9b. Why?

    • if it wasnt an apprenticeship then maybe but they just dont listen

  • 10. What tips or advice would you give to others applying to BT Group?

    • make sure you really want the job

Details

Level 3 Apprenticeship

Engineering

Leeds LS1 4BT, UK

March 2022

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