NES CUSTOMER SERVICE & OPERATIONAL PLANNING Review

by BT Group

Best Apprenticeship Employer

Rating

6.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I complete AUX jobs which have got stuck in the system because they require Traffic Management. I speak with engineers and 3rd party contractors daily via phone call and emails then update all systems.

6/10

2. Have you learnt any new skills or developed existing skills?

Learnt the DIG and AUX skill and developed my organisational skills as you have to be organised to complete aux jobs.

8/10

3. To what extent do you enjoy your programme?

I enjoty the programme but do not enjoy having three different people from realise in less than a year and the constant change of the job role.

5/10

4. How well organised/structured is your programme?

I don't think its structed very well at all.

4/10

5. How much support do you receive from your employer?

Support from manager is great and my realise trainer is very personable.

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The qualification is in customer service but i do not speak to end users at all. I speak to engineers and third party contractors so unsure why its a customer service apprenticeship.

5/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Different charity events and team events.

8/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

Overall BT is a good company to work for .

10. What tips or advice would you give to others applying to BT Group?

Be prepared to have our job role changed constantly with no warning.