Service delivery Review

Installing and repairing the the Cooper D side network

Learnt a bunch of new skills relating to the role. Although, there is still lots more to learn and not really time given to do so.

The job itself is quite enjoyable, from the satisfaction of bringing a customer back into service to the freedom of planning out your own day.

Communication is lacking which makes things confusing on what you’re supposed to be doing, both in terms of the apprenticeship and the jobs themselves. Which is quite ironic given that they’re a communication provider.

Hit and miss really, some Weald I feel supported and others not so much. They could definitely do with providing more support, as this is probably the biggest reason for people leaving the company.

1 day a month virtual of the job which is probably enough to get those things done. Although, in my mind there should be 1 day a week in person to not only do the portfolio/qualification side of things but, also to learn more about the job role

To be honest I think it’s a bit of a waste of time. The portfolio side of the apprenticeship is more like a box ticking exercise to try and justify giving a low salary by calling it an apprenticeship. You only really receive about a couple months of training before your off doing jobs by yourself with limited to no guidance.

Not that I’m aware of

Yes

Although the training and support are poor, it really is quite an enjoyable job. And if you’re self motivated and don’t get stressed out easily you’ll get by and learn along the way. That being said BT/ openreach really need to provide more support and improve their training. If customers knew how little a lot of the new engineers know they would be shocked.

Don’t expect knowledge to fall in to your lap. You need to ask questions and build a network of fellow engineers that you can ask for help.