customer service rep Review

in the role i take calls for a wide range of customers from lost cards payments and enquiry's and ensure gdpr and other banking agreements are kept to standard we also are are the first point of contact for the growth team and ensure calls are directed to the correct place

during my role i have enhanced my empathy skills as well as sales approaches also improved my communication skills and how to communicate in plain English i also developed some tech skills like word excel PowerPoint and how to assist with tech issues on a customer side and how to assist with vulnerabilitys

the program was engaging and full of fun tasks my coach was really helpful and helped me with my dyslexia and altered there approch to better assist me in the learning tasks the things learned during my the program are really interesting and helped me better understand the banking process and how we can help customers

during the program there was some confusion on what time we get and how much in for the endpoint assessment but after a few talks i understood what time obligations during the apprentice i felt informed on what my next step was and if there was any uncertainty i would message someone from bpp to assist with the next step

during the apprenticeship process NatWest supported me every step of the way in the early stages they booked out the mandatory time to ensure I had all of the work place once the endpoint assessment started they booked out extra time to ensure I can complete most if not all of the coursework on work time there are many people in the company who assisted ranging from other colleagues to my manager other maanagers and unit heads

during the first part of the apprenticeship I had in a apprenticeship coach who would assist me with all of the work and let me know what parts were looking good or needed changing in the second part of the pressure the end point assessment I had a difference person from BPP helping and when I was struggling with a set of support calls and email for information to assist me on the apprenticeship

I started working for NatWest with a group of 10 people out of those 10 people only 4 of us were doing the apprenticeship we all got the same training and we all started taking calls in our role at the same time and use the impact of Covid 19 we start of the apprenticeship late even the people who did not do the apprenticeship with doing the same calls and the same job as us so I feel like the qualification did not help with my current role but it will most definitely help in future roles that I might apply for within the bank or financial areas

NatWest offers many extra activities I myself was involved in the charity event where we went to a food bank and helped the charity with distribution and sourcing of food for those in need we also when there are no restrictions have Christmas parties and sometimes get together for a little meal out of work as always something going on whether the skilling for interview prep talks around helping other teams were assisting in other departments

Yes

the company helps staff to the best it can better than other companies that I worked for while working for the I've noticed that they will do anything they can to help you move up everything within the company or to there is no bias although the environment is fast-paced and you don't have much time to talk with your team NatWest still do a good job at helping everyone communicate in a friendly way

almost everything that they tell you in training or on the interview sounds complicated but most of it isn't most of it is just understanding the process and in other roles not just mine it is the same story if you do apply don't worry if it's not the role that you wanted as they will do what they can to help you progress and move forward in your career even at a starting job you can progress your career as far as you want