Financial Crime Associate, Profiling Review

My role involves preventing fraud. I handle inbound calls from customers who may of faced loss on their account or some transactions may of flagged up on their bank account. I would confirm transactions with them and establish which transaction are genuine or fraudulent, If customers have faced loss on their account they i would raise a fraud case to recover the money they have lost. I enjoy helping vulnerable customers and preventing fraud. I am enjoying my new role.

I have learnt many new skills and developed new skills too, I have demonstrated my customer service skills by taking on average 30 to 40 calls a day. I have learnt how to handle calls in a telephony role. I am well mannered polite with customers on call and i have learnt how to control calls and signpost throughout the calls. I have learnt how to prioritize my work with my studies with the help of my manager and coach.

I am really enjoying the programme and very thankful to my employer and my training provider for all of their support. I look forward to improving my skills and knowledge in the banking sector. Everyday is not the same because i am constantly learning new processes and discover new ways of working which make me more competent in the role. My training provider BPP have provided an easy method to revise and look at what I need to complete for the apprenticeship qualification.

My training provider BPP have an online hub which has all the information that I need to progress in the apprenticeship. The resources that are available on the BPP hub are extensive and cover everything on the programme. I have received all the information I need from the programme leaders and coach.

My employer are very supportive and they always make sure that I understand everything that is expected from me. My employer gives me regular feedback which helps me a lot because I manage to to learn a lot faster. My employer allocates the 20% off the job learning for me to complete my apprenticeship studies.

My training provider provides all the information needed for me to learn and gain the qualification that I am working towards. I enjoy attending the online webinars which are hosted by the training provider because I manage to soak up a lot of information from them. My training provider has shown me all the links and resources I need to learn and develop.

My qualification is directly linked to my role and I think what i learn from studying can be applied in my new role.

Yes there are networking event where we meet apprentices as a mystery meeting.

Yes

Yes because they are a fantastic employer. NatWest is a great place to work and learn.

Just apply! think about whar you can add to the company and really sell your skills. Research the company too to get a feel of who they are and if they are suited to you.