Customer Advisor Review

by NatWest

Best Apprenticeship Employer

Rating

9.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a telephony agent and give help and support to customers on the phone.

10/10

2. Have you learnt any new skills or developed existing skills?

I learnt lots of new skills in training for my job for personal development and computer skills.

10/10

3. To what extent do you enjoy your programme?

I enjoy learning new things and improving myself.

9/10

4. How well organised/structured is your programme?

I am always getting email and know clearly when I am supposed to do things. We have lots of zoom meeting where they give us the information that we need.

10/10

5. How much support do you receive from your employer?

I have a manager that I can go to for any questions that I have and will be able to sort things out for me when I need it.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I have been given a advisor that I can speak to and will give me advice during the course.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Learning the theory allows us to feel more confident in the job role and putting what we have learnt into practice.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

They have lots of social activities that they email about. there are different meet ups, events and things that can be done to benefit the community and charity.

10/10

9a. Would you recommend NatWest to a friend?

Yes

9b. Why?

The company keeps us up to date with changes as they happen. Gives us time to do apprenticeship work and does extra things for the community.

10. What tips or advice would you give to others applying to NatWest?

I would advise being open and friendly. Make sure they engage in the assessment days and onboarding process. There is a real opportunity to learn new skills.