travel advisor Review

on a daily, i would answer phone calls regarding entry requirements or amendments regarding holiday booking etc alongside i will greet customers and get them to sit with a travel adviser to assist them i also take card and cash payments in store as well as shadowing my colleagues when they are making bookings while i then take down details of the customers for their holiday bookings.

yes i have learnt many new skills this consists on knowledge such as entry requirements in order to travel to other places i have also learnt the discounts and how they should be applied when booking holidays, i have also been learnt how to access customers bookings in order to view flight times when their departure date is ect.

i very much enjoy the programme as i have set days when i will just sit down on the computer to complete my online courses and then the rest of the remaining days, i will be in store helping out customers etc i feel as though i am very productive for the whole day.

my programme is very organised as i have been assisted and i have received a lot of support from others around me i also have an apprenticeship coach who emails me to check if there is anything i am unsure of as well as setting timed dates for calls so i can talk properly and ask anything i need help with.

i receive a lot of support from my employer especially from the very beginning as i was shy and lacked knowledge in the travel industry however as time went by i was shown that it is perfectly normal to make mistakes and to not be able to know how to answer a question when a customer asks.

i receive support from my training coach as soon as i started my apprenticeship my coach contacted me in order to introduce to me what i will and should be doing and how my apprenticeship will work as well as answering back to my messages on time whenever i need help.

It helps me to perform better by pushing myself to succeed and achieve the best i can and to exceed my limits as i am given help and support meaning i can perform well as i am confident in assisting customers and answering any questions i am unsure of which isn't an issue.

Yes there are many activities etc which are available that you can get involved in at work these are all usually shown on tui smile website as well as our teams platform when we are highly encouraged to take part whenever there is an opportunity we are instantly given access to this.

Yes

The reason as to why i would recommend this to a friend is because everyone who works within tui are all supportive and helpful so you will not be alone you will also be encouraged to take on tasks which are outside your comfort zone even if you're unsure but that doesn't matter as you have many people around to to help out.

Be prepared when assisting customer and try not to look nervous as customers will too always be confident keep a big smile on your face and when there is an opportunity take on any tasks in order to gain new skills and knowledge as it will all count and be useful for the future.