travel advisor Review

My role is to find the perfect holiday for our customers, this means finding out what they are wanting this holiday to be, for example are they wanting a relaxing break or are they wanting a adventurous, fun filled holiday. I ask them a series of different questions to find out what puts them in their happy place and whilst doing this i am getting to know the customer. I then create an enquiry incase we cant find their perfect holiday, then when they come back in and give their name another colleague will be able to see everything that we have discussed and the customers requirements for their holiday. If we book the holiday I then ask them if they would like an overnight stay tthe night before their flight (if they have an early morning flight) or a overnight stay when they return (if they have a late night flight) I also ask them if they ould like to start their holiday off in style by paying for airport lounge access where they will be able to eat and drink as much as they want for a much lower cost than purchasing individual items at the airport.I then ask them if they would like to upgrade to a extra legroom, extra space seat depending on the customers ability (or premium club if long haul) I offer all of these upgrades whilst pointing out the benefits of them. After booking the holiday i then ask the customers if they have insurance in place and if they don't i then give them a quote for insurance.

i have definitely developed better technology skill, better communication skills and I am a lot more confident in talking to new people. I have much better skills regarding destinations, excursions in destinations and i know where to recommend based on the customers holiday requirements. I have a lot better skills in mathematics, although I haven't yet passed it on my 2nd attempt i scored 50% which i am incredibly proud of and i now feel that has given me more confidence knowing that actually i can do it.

I really enjoy my programme because each day i get to learn exciting new things about my job and when i have my apprentice days i get to continue to better my knowledge by completing E-learnings on destinations, on ways i can better myself in my role and by reading documents and writing my own description on the subject

my programme is very well structured, I have a list of modules that i need to complete by a certain date and my apprenticeship coach always makes sure that i am given these in advance and have enough time to complete them. I feel very lucky that my apprenticeship coach is so organised because with her being this organised it allows me the opportunity to achieve my qualification at the very best possible standard

I get a lot of support from my employer. If i have any problems within the workplace or at home then i know that the support teams are in place to help me both mentally and physically. I feel very lucky that my employer is so understanding because that allows me to come to work without panicking

I receive a lot of support from my training provider when i am working towards my qualifications, they are always on hand if i have any questions or need some help or advice. I feel very lucky to have so much support regarding this, i also receive support from my colleagues around my apprenticeship and if i need help i know that i can always ask them for advice.

I feel that my qualification helps me to perform better in my role because i am always learning and better developing my knowledge so that i can then excel in my role. I have access to all the relevant resources i need in order to complete my qualification, including the modules that all add up towards the final completion of my qualification

There are extra curricular activities in my job, for example you can go to days where you learn more about certain products but there are no sport activities however these days where we can go out and learn about future or current products that we sell are good for building team connections

Yes

TUI provides excellent facilities for its staff, including all the support networks needed if you are struggling at all. the people at TUI are friendly and try to involve everyone by providing educationals that are picked at random therefore giving every employee a fair opportunity to be picked for something, on these educationals you will meet other TUI employees from other stores therefore allowing you to build a friendship with other store members

Be honest, even if you havent passed a subject at school they will help you to achieve that goal so that you can pursue a career in travel. so for example i had only achieved a D in my maths, TUI have now put me through my maths exam twice in order to help me to achieve that goal, i am hoping to achieve this next time. also just be yourself because everyone here values everyone's individualities.