Assistant Relationship Manager Review

by NatWest

Best Apprenticeship Employer

Rating

7.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I assist my Relationship Manager in looking after his Portfolio of clients. On a day to day basis, I play a vital role in drawing down loans, opening accounts, answering emails and phone calls. In addition this, I attend regular meetings both internally and externally.

8/10

2. Have you learnt any new skills or developed existing skills?

The qualifications I am working towards include: Level 3 Senior Customer Advisor in Financial Services, Professional Banker Certificate and my Certificate in Lending. I complete regular training courses in: Competition Law, Risk Management and diversity and inclusion. Within in my role, I have developed my customer service skills.

7/10

3. To what extent do you enjoy your programme?

The work is very varied and no hour is the same. There is a good company culture and I feel very well supported by my team.

7/10

4. How well organised/structured is your programme?

From day one I was thrown into the job, learning as I went along. The introduction was thorough and set me up well. The training has been ongoing and I am well supported by my colleagues. I have one day a week dedicated to studying.

7/10

5. How much support do you receive from your employer?

I have regular check ins with my line manager, as well as plenty support available on the intranet site. My colleagues are also always available to support me.

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

I have monthly check ins with my training provider as well as a dedicated learning hub online.

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It has provided me with context for the role, deepening my understanding of what i do on a daily basis. It has also allowed me to demonstrate my skills as a trusted adviser to my customers.

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We have quarterly socials within our teams and departments. These include a range of activities, both including alcohol and sober activities. We are required to take a day to volunteer work each year. There are networking events, that we can help plan as well as attend.

7/10

9a. Would you recommend NatWest to a friend?

Yes

9b. Why?

There are so many opportunities within the company to develop in any area that you want. You are well supported by all colleagues and there is a very inclusive culture within the company.

10. What tips or advice would you give to others applying to NatWest?

Be yourself, be enthusiastic and open to all opportunities. Showcase your ability to work within a team and your desire to develop within the team. Be confident and eager, ask questions and demonstrate your love for customer service.