Customer Service Specialist Review

by BT Group

Best Apprenticeship Employer

Rating

7.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Analysing fault rates of the network and planning jobs for engineers to reduce the fault rate on the copper d side

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • New skills learnt would be how to act within a working environment

    8/10
  • 3. To what extent do you enjoy your programme?

    • I am thoroughly enjoying it

    10/10
  • 4. How well organised/structured is your programme?

    • the programme is very well structured

    9/10
  • 5. How much support do you receive from your employer?

    • i receive loads of support day to day and have many people i can ask for help from.

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • towards the start the support was poor now it is improving

    6/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • i feel that the qualification doesnt assist with my role too much as i hardly deal or talk with customers

    4/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • there are extra-curricular activites to get involved with

    8/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • it is a company that will support you in your future and has many great roles

  • 10. What tips or advice would you give to others applying to BT Group?

    • ask a lot of questions

Details

Level 2 Apprenticeship

Engineering

Ipswich

March 2022

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