Relationship Support Associate Review

On a day to day basis, I am the support for one realationship director. I look after customers in a portfolio. For example, I deal with general queries, I process applications, I chase customers for information, I input Management Information and so on.

In my time at HSBC on the apprenticship programme I have developed many skills. Most of this has been through on the job learning and training. There is so much to learn and everyday you learn new things. I have also learnt a lot revising for my financial exams. The revision guide is very deatiled and actually really relates to and helps with day to day work that I take part in.

I am really enjoying my time on the programme so far. My colleagues have been really welcoming and are really good with helping me, especially at the start. I have seen lots of exciting things since I have been at HSBC, including meeting customers as well as training days and events.

I cannot fault the values HSBC has. My line and functional managers are always checking up on me and asking how I am doing. I feel there is always someone I can chat to, whatever it may be regarding. I also feel very looked after externally from individuals running the programme, we have monthly calls to discuss progress and I find it very comforting and encouraging. As well as this I have monthly meeting with a lady from CAPITA who works me throigh my units that are also part of the programme. In terms of communication, help and guidence through the programme, there isnt anything more HSBC could provide. Really great support, I feel highly valued.

Very. I always know what my aims and objectives are, short and long term. This is because of monthly meetings/calls. I am always working towards something. The programme has lots of different aspects to it which makes it not only structured but exciting.

The support is great. We have monthly meetings which is more than enough. She is very helpful during the meetings and very professional. She is also very considerate and always seeks to ensure I am ok and coping well at work I know if I have any queries/concerns my training provider is always a phone call/email away which I feel is great support.

I recieved a lot of support at the start as it was all new to me. My employer/functional manager was a great teacher and very patient as lots of the work can be very complicated. Gradually as you learn more, you recieve less guidence and help as you become more independant and you wont need the same level of support. However, I am always asked if I am okay by all colleagues not just my functional manager. Everyone is very helpful, supportivre and patient!

I am happy with the salary. At the time I was looking at different apprenticeships banks were offering, the salaries all seemed to be fairly equal. I think the salary is fair considering my location as I am not in London so my costs arent massive.

I dont think there are a great deal of opportunities for school leavers. i think more organisations need to take on apprentices as I think its a realy great experience and opportunity and not enough companies run them.

Yes

Excellent organisation. Helpful staff, Lots of opportunities, lots of internal and external support.

The application process isnt easy. My advice is to research HSBC as much as possiible. Read up on their values and have personal and work related examples for all. For example, give me a time you have represented the value 'Openness', etc. Watch the news and be aware of HSBC and the latest in the news. Be confident and prepare, as the jobs are in hugh demand. Only 9 of us made it onto this programme and a total of 550 applied.. and no doubt this will go up next year as its really great!