Customer telerelations adviser Review

by Santander

Rating

8.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer service advisor, servicing customer calls and queries

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • gained many customer service skills.

    10/10
  • 3. To what extent do you enjoy your programme?

    • very much

    8/10
  • 4. How valued do you feel by Santander?

    • very much so

    8/10
  • 5. How well organised/structured is your programme?

    • good but could be better

    6/10
  • 6a. How much support do you receive from your training provider?

    • support from training provider is excellent, been advised we can call anytime we need help.

    10/10
  • 6b. How much support do you receive from your employer?

    • support from employer is good but could be better, not always given time to complate assignments when service level of calls in the call centre is high.

    7/10
  • 7. How well does your salary/package meet your costs?

    • very well, salary is brilliant and company offer many benefits.

    10/10
  • 8. Are there many opportunities outside of work?

    • Santander offer oppurtunities outside of work to progress including community days.

    6/10
  • 9. Would you recommend Santander to a friend?

    • Yes

  • 9b. Why?

    • great company to work for with regards to progression and employee benifits.

  • 10. What tips or advice would you give to others applying to Santander?

    • to make sure they get ample time to study their nvq when they are an apprentice.

Details

Level 2 Apprenticeship

Finance

Yorkshire & The Humber

April 2015

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