Personal Banker Review

Day-to-day I serve customers at the bank by withdrawing or depositing cash for them, making foreign payments, and booking them in for financial reviews with advisors- e.g., for mortgage applications or investments.

I have learnt how to manage accounts for customers in terms of depositing, withdrawing and other account services. I know how to exchange currency and process business banking. I’m in the process of trying to learn banking knowledge in between my main work.

I enjoy working while learning and I love getting the chance to take in as much knowledge as I can. I do find that my colleagues don’t have a full understanding of what an apprenticeship entails, and sometimes it can be hard to find time for my learning.

My learning is very structured in terms of its modules, but when and where I do my work is more flexible and I can take on more challenges if I want to.

My company is very keen on the apprenticeship and very supportive from the side of the learning department, but the department I work in is a little understaffed so it can be hard to get time for my studies. All in all I have designated time for it.

My training provider is friendly and approachable. Sometimes I feel like the system is a little rigid and doesn’t have fluid communication with my workplace. Almost all of the studying I do is independent and I don’t usually study alongside my peers.

I haven’t learnt a lot of theory yet in terms of banking knowledge, but once I have I think that will make a big difference. It’s definitely necessary to have some supplementary financial information when you are serving customers at a bank for example.

There are some employee led networks for causes like multiculturalism and sustainability, as long as you proactively seek them out you can get involved. There may not be a lot of events on just now because of covid.

Yes

This company has very inclusive values and they do genuinely seem to care about inclusivity and making positive change, so it’s nice to feel part of a decently wholesome effort.

Make sure you are confident in your values and desire to bring positive change. If you are joining on an apprenticeship, there are lots of study and learning opportunities so do your best to push to get involved.