Rating

9.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My job role involves answering phone calls, dealing with complaints, checking in guests and answering any queries they may have. We ensure guests have the best experience possible.

10/10

2. Have you learnt any new skills or developed existing skills?

I have developed a lot of confidence and also my listening skills.

10/10

3. To what extent do you enjoy your programme?

I enjoy the programme very much!

10/10

4. How well organised/structured is your programme?

It is very organised and structured

10/10

5. How much support do you receive from your employer?

I receive so much support and is always there when I have any worries or concerns

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive good support and guidance

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It’s helped me a lot as I have learnt new aspects about the company and have also put my learning into real life situations, which has helped me alot

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

10/10

9a. Would you recommend Hilton to a friend?

Yes

9b. Why?

They are a great company to be a part of and all departments are supportive and helpful

10. What tips or advice would you give to others applying to Hilton?

Be yourself and have an open mind !