Front of the House Premier Inn Review

by Whitbread

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role involves all the tasks related in dealing with guests since they taking their bookings until they depart or even after their departure if they have any request from their last stay. Main goal is to provide the best experience when their staying with us.

10/10

2. Have you learnt any new skills or developed existing skills?

I developed and still my fluency in English, Scottish slang and procedures.

10/10

3. To what extent do you enjoy your programme?

It is refreshing, and at the same time supporting to review what I am doing in my daily basis and trying to improve all the tasks

10/10

4. How well organised/structured is your programme?

My coach is making this process more manageable and including topics I am suppose to be dealing with

10/10

5. How much support do you receive from your employer?

Their making my rotas more bearable in order to attend my meetings and answering any doubts I could have. Good support!

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

He is great, supportive and friendly if we need to reschedule any appointment because the high demand of work and always at the other side of the line if need him

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It is a great support in order to become more accurate and more focused.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Fron time to time, we have cocktails training in place, cultural events like : "Halloween performances "...etc "Christmas atmospheres & GOSH or charity collections"..

10/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

It is really close to the community and really supportive in live.

10. What tips or advice would you give to others applying to Whitbread?

To reflect in their day-by-day their professionalism and assume all the good manners they'll get for sure in their pass through the company.