Hotel Supervisor Review

Checking all accounts are correct for guests, answering any queries and complaints and directing to the relevant department. Answering phonecalls, assisting other staff members, checking all reports are correct and completing the handover checklist.

I have developed my IT skills by using OnQ. Also, my communication skills have improved when talking to guests and other colleagues. My confidence has improved due to the knowledge I have gained within my job role.

I love the learning aspect of the programme and being in an industry that is constantly changing and working with other people and having face to face interactions with the guests.

The studying is well structured to the timeframe and the training through the my life and regular meeting with my trainer are helpful.

I feel more supported over the last few weeks since having a meeting with my manager and HR, in some ways the way the team is at Euston there isn't much of a supervisor role offered, so a lot of it is still apprenticeship supervisor but real time receptionist.

I have received a lot of support across all trainers from [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions]. Also for my end point assessment last year the assessor was helpful to ease nerves before the exams.

As stated previously at Euston there isn't much of a supervisor role, but knowing more of the job and the industry I work in has helped through doing my apprenticeship.

No, wasn't made aware of any.

Yes

The benefits you get from the company and it being so worldwide and a well known name. The company is a brilliant company as a whole.

Go for it. It is helpful to read up about the hotel beforehand to gain as much knowledge aswell. Reread everything that they ask of you. Explore other hotels within the brand to see things that are going well and things that are not at your own hotel and report back and knowledge you come across.