Customer service advisor Review

by Santander

Rating

2.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Daily Customer contact to look into accounts and offer service on their products.

    5/10
  • 2. Have you learnt any new skills or developed existing skills?

    • NO

    1/10
  • 3. To what extent do you enjoy your programme?

    • Not had any support or supervison since starting,

    1/10
  • 4. How valued do you feel by Santander?

    • It was nice for santander to offer the course however the provider is less than co-ordinated.

    1/10
  • 5. How well organised/structured is your programme?

    • What Structure? We are yet to get any support on the programme.

    1/10
  • 6a. How much support do you receive from your training provider?

    • none

    1/10
  • 6b. How much support do you receive from your employer?

    • time is allocated but not provision is made by the provider.

    5/10
  • 7. How well does your salary/package meet your costs?

    • I feel we are underpaid for the positions we hold in comparison to other banks.

    2/10
  • 8. Are there many opportunities outside of work?

    • a few.

    2/10
  • 9. Would you recommend Santander to a friend?

    • Yes

  • 9b. Why?

    • If they were looking for a good starting place

  • 10. What tips or advice would you give to others applying to Santander?

    • see it as a good starting point with an aim for advancement.

Details

Level 2 Apprenticeship

Finance

Scotland

April 2015

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