Duty Manager Review

To manage the hotel when on duty. To make sure the right team are in the right positions for start of shift and every one has a clear understanding of what their role is. to be guest focus and help guest with any issues or queries, guest focus on breakfast service when on am shift and then evening meals when on pm shift. counting safe opening and closing restaurant and banking cash, safe deposits. to help train and coach team to progess.

Every day you learn a new skill in this business, there is so much to learn. Now doing the level 3 apprenticeship in am learning more with the courses I am doing. At present I am learning how to do beer stocks and rota's for the team t make sure all shifts are covered

I am really enjoying the programme as it is opening my mind to the way we do thing and why we do it, giving me a bigger picture to think outside the box. Also the help with the math's as I left school back in 1992 its helping me learn new things

The Structure of the course I find is great, the way it is broken down into sections with complete by dates is a help. The support and help I receive from [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] is awesome, just knowing she is a phone call/email away is very supportive. Plus the regular updates to keep us up to speed

I do get support form my manager, he is on hand to offer advice in helping me when I get stuck on certain things. My manager is also my mentor only issue I have is finding the time at work to do my coursework as in this industry there is always something going on .

As mentioned before [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] is constantly sending emails and keeping me updated with how im progressing, which is really helpful. Its good to know that the help and support is there. The catch up zoom meetings are very helpful with face to face help n explanations on how to do certain things

I think the apprenticeship is helping me put into practice what I am learning and putting into practice also questioning myself on why? and how to work smarter. also I feel I can talk to the team about performances and ways of working smarter and the effects of actions they have just done. It will extend my management skill set.

We have a very successfull social group which has started in the last six months. This involves all the team being invited to various meals and live music events which are sometimes subsidised by the business. This is a growing platform which helps with interaction outside of work. Happy days.

Yes

It is a very caring company with plenty of opportunities to learn and grow. A very family orientated feeling working with one of the brands. The company promotes great team work and friendship with lots of training and information so you never feel alone. There is always someone to speak to.

Be honest with what you want from your career and yourself. Explain your strengths but don't be afraid to bring up your weaknesses. This is something that can be worked on together and eliminates that fear of failure. Whitbread is a massive company with many arms so if Premier Inn for example is not the fit you wanted, you could explore restaurants for instance.