Customer Service Advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

7/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Banking queries and everyday banking needs for both personal and business customers. Identifying vulnerable customers. Identifying the customers potential needs.

7/10

2. Have you learnt any new skills or developed existing skills?

Yes, I have been doing the apprenticeship for a couple of months and already I am feeling the benefit of increased product knowdge and confidence in my role.

8/10

3. To what extent do you enjoy your programme?

I am enjoying the Apprenticeship program. I am taking a lot away from it. I was relatively new to rile and the apprenticeship program has helped me get a fuller idea on the business that I probably would never if approached or be aware of otherwise.

8/10

4. How well organised/structured is your programme?

It is well structured. Tasks are released in bite sizes to ensure never overwhelmed. The only problems I have encountered are from the our end due to staff shortages etc.

7/10

5. How much support do you receive from your employer?

They have kept separate and not fully understood what was required. It has been hard getting time Due to staff shortages and getting them to complete their tasks.

6/10

6. How much support do you receive from your training provider when working towards your qualifications?

Lisa is brilliant at keeping in touch and offering support, if there are any questions that need clarifying or if I need help getting employer to commit to giving me time!

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It has forcused on all the areas that help me in my daily responsibilities and to identify and have a better understanding of products and services available.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There is not.

4/10

9a. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

It is a reliable bank, and easy to manage however there are many things especially with technology that other banks do better

10. What tips or advice would you give to others applying to Lloyds Banking Group?

Know your products. You need to be able to approach customers with different products and services, so it’s important that you know at least the basics of why they would benefit from them. You need to allow yourself time, and be relaxed around ques etc because it is a slower pace ensuring customers are seen too.