Rating

6.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I am a Store manager. This involves customer service, leading a team, problem solving and very operational

    6/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Yes, I have learned many theories and have a better understanding of knowledge skills and behaviours

    8/10

  • 3. To what extent do you enjoy your programme?
  • I love the flexibility of it

    10/10

  • 4. How well organised/structured is your programme?
  • Avado and bud are 2 separate platforms that don’t seem to work well together but it is fundamental to use both to succeed online. Avado webinars are also laggy with broken links or tech issues regular, other than this, very good

    7/10

  • 5. How much support do you receive from your employer?
  • I have had to battle to get my apprenticeship hours honoured for off the job learning this has had to be compromised. It has put me off doing an apprenticeship in the future.

    2/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • The training provider has been brilliant

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I am a better people manager and understand more about the business vision and values and the role I play as I result of the learning

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Not many, the majority are virtual

    2/10

  • 9a. Would you recommend Co-op to a friend?
  • Yes


  • 9b. Why?
  • The ethics and values of the business plus the quality of our products


  • 10. What tips or advice would you give to others applying to Co-op?
  • It’s hard work but by far better than other retailers in regards to why we do things


Details

Level 3 Apprenticeship

Customer Service

Mansfield, Nottinghamshire

April 2022


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