Customer Service Manager Review

Managing a team of Customer Service Support Assistants to resolve food stores delivery queries by working with other depot departments including warehouse & transport. I lead by example in coaching my team and being on-hand to support them with their learning & development. I carry out one-to-ones and provide constructive feedback to help them develop their skills.

I’ve learnt how to use multiple back office systems only available within a logistics environment. I’ve developed my skills of presenting to & working with others as a result of the scale of operations / colleagues within a distribution centre. I’ve also learnt how to manage better via Core Manager Induction.

I really enjoy my programme albeit my work had to be re-assessed after a tutor left Hart and all of their marking came under scrutiny. I did also end up putting more hours in than provided to me in order to provide a higher standard of work, although it wasn’t necessary.

It’s very well structured with time sensitive tasks set alongside group learning conferences, in addition to the overall time frame from end-to-end of the apprenticeship. However, I was pleased to discover I was able to take a formal pause upon starting a new role, until ready to return to the course.

I receive plenty of support from my employer as they care about personal development as much as the overall commercial success of the business. I feel very fortunate to be given this opportunity within my day job & contracted hours, to build on my personal growth plan and carry our meaningful work.

I receive enough support from my Hart learning tutor upon submitting assignments and / or questions. I had additional support with accommodating a formal pause and then helping me to catch up, particularly after having work re-assessed due to a previous Hart learning tutor leaving mid-way through and over-marking all of their learners work.

I feel that the Management qualification helps me perform better because it educates me on models for managing a team that I hadn’t been aware of before. It also provides insight in an engaging way so that I remember what I’ve learnt in order to apply it long afterwards.

We can get involved in colleague networks to support diversity & inclusion, personal growth workshops re careers & coaching, and volunteering/social events (eg gardening club) to keep us motivated at work. These also provide an opportunity to show off your personal brand & USP and network with others at the same time.

Yes

Our ethical values & principles are demonstrated every day in the behaviours Show You Care, Be Yourself Always, Do What Matters Most, and Suceed Together. We provide our colleagues with meaningful work for a fair wage, colleague discounts & benefits, and an environment designed to support mental / physical well-being above all else.

Understand our history, co-operative business model / structure, membership proposition and what makes us different from other retailers, e.g. democratic say in how our business is run. Moreover, share our vision of ‘Co-operating for a Fairer World’ and support what we do in delivering to hyper local communities and members.