Quality Assurance and Training Apprentice Review

Carrying out quality checks on customer interactions and business processes to provide feedback on the quality program and assist in the creation of training where necessary.

I've learnt plenty of useful life skills that will be desirable in any corporate setting. I have gained lots of confidence and my technical skills (Microsoft office and other systems) have improved drastically.

I've really enjoyed the experience and have been allowed to get involved in many exciting projects that have helped the business.

Very well organised throughout the program. However there is a lot of uncertainty at the end of the program and my future within the company.

Lots of support! Weekly and monthly 121s with members of the team as well as them being available for questions throughout the day

Lots of support including monthly catchups and a whatsapp group to ask questions. They created bespoke training material for us to refer back to and use while learning. Would have been more useful if in person but this isn't as easy with covid.

Gives me a broader understanding of the industry that my colleagues may not have. Offers me a unique perspective when having an input on group activities.

I'm a part of a diversity and inclusion Pride group which holds monthly meetings and plans events. There is also the opportunity to get involved with fitness challenges and sports groups.

Yes

A great company to work for and everyone around the business is more than willing to support your development.

Don't be afraid to ask questions and reach out to people for support. There is a lot of lingo that isn't obvious at first glance so it is useful to ask for help.