Rating

9.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • on a day to day basis, my role involves answering the phone, helping the customers with any of the questions in which they might have, booking and amending customers holidays it also involves me completing my apprenticeship work and working in the buero and taking customers payments for their holiday

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • skills- i have developed existing skills by improving my time keeping, my customer service and my patience. New skills in which i have developed is confidence in what i am doing and the confidence in which i am talking on the phone. I also attend internal training calls to further my knowledge on desinantions

    10/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy this programme to a great extent. I work within a great team, the work environment is good and if i have an issue i am not frighted to bring it up. This exceeds all my exceptions , it meets them and more. I am extremely happy within my work and enjoy coming to work

    10/10

  • 4. How well organised/structured is your programme?
  • at the start of my programme i had an induction call and then had a series of Training modules to complete. I have great support within the team in store and outwith. I always make sure i have time to study and always delegate my tasks to which has the highest priority

    10/10

  • 5. How much support do you receive from your employer?
  • i receive a lot of support from my manger who weekly checks up on how i am doing with my work. I have a great relationship with my coach who helps me out whenever i need it. My mentor always asks me if i need any help o if she can assist in any way

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I receive a lot of support from my coach as i am working towards gaining my qualification. My coach is accessible for support whenever i need it- i am never afraid to pick up the phone and give my coach a call whenever i am struggling. My coach's attitude towards supporting me is inspiring and the main reason in why i am doing so well.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • what i am learning through out my apprenticeship helps me on a day-to-day basis within my role. i learn how to talk to customers and how to plan their dream holiday. i feel iknow more about my job/role/industry whilst completing my qualification. My confidence within my work is growing

    9/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • there is extra-curricular activities to get involved in at my work, for example their is a team page in which everyone talks in. Theere is a local community and the location is goof for work nigths out, Outside of work i like to go to the beach, the gym and nights iout

    10/10

  • 9a. Would you recommend TUI UK & Ireland to a friend?
  • Yes


  • 9b. Why?
  • I would recommend T U I , U K & Ireland to a friend as it is an amazing place to work everyone is very kind and it is a friendly work environment. I enjoy working as T U I as no one day is the same every day is different and what we do is very special


  • 10. What tips or advice would you give to others applying to TUI UK & Ireland?
  • The tips or advice that i would you give to others applying to T U I U K & Ireland is that you should be yourself the whole job is mainly about our personality that it what shines through the most. You have to be friendly and approachable for customer to appoach


Details

Level 3 Apprenticeship

Customer Service

Kilmarnock

April 2022


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