Customer service assisstant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

3.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Banking assistant covering cash, banking hall enquiries and appointments

4/10

2. Have you learnt any new skills or developed existing skills?

Reinforced knowledge of day to day role

5/10

3. To what extent do you enjoy your programme?

Proper time not given in workplace

2/10

4. How well organised/structured is your programme?

Poor

1/10

5. How much support do you receive from your employer?

Poor support workplace do not seem to be aware what they signed up for

1/10

6. How much support do you receive from your training provider when working towards your qualifications?

Training provider is very helpful and underdtanding of work commitments when considering apprenticeship work

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Increases knowledge and confidence

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

N/a

2/10

9a. Would you recommend Lloyds Banking Group to a friend?

9b. Why?

Poor staff development, training and lack of support/resources. Poor colleague engagement which management blame on staff. Pay structure does not reflect workload

10. What tips or advice would you give to others applying to Lloyds Banking Group?

Good for experience/learning but not good for long term career