Customer Service Advisor Review

CUstomer service advisor at first point of contact for santander call centre, Glasgow

Learnt some new customer service skills and developed others learned in previous career roles. Learned specific santander requirements, processes and programs etc.

The apprenticeship programme has not reallycommenced as yet. Signed up in January, have not had a meeting or much communication with coordinator.

Am now an enhanced advisor, taking wider range of calls than previously, but still limited in scope of role.

Programme was possible to sign up to but has been impossible to progrewss due to lack of communication from organiser to enable us to even choose modules. Without this we cannot forward proof of progress and targets met.

Have had no meeting and minimal contact from advisor since signing up to apprenticeship programme.

Programme is designed to be carried out as monitoring of work performance, santander willing to give time and support to programme necessities when requested.

not applicable to this programme, but salary for position is less than industry average for similar roles.

some opportunities to apply within santander network outside of position, ie different departments, branch network.

No

Not a position that would suit any of my friends.

be interested in telephony call centre work.