Rating

8.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • As part of my apprenticeship , I will rotate in 4 different department (Commercially.) The departments are Buying, Merchandising, Food tech and Marketing. Currently in buying , I am in contact with suppliers, analysing our stock and making sure the operation is run smoothly with my line manager.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have become more organised via different methods, I have learnt new softwares which is extremely important as now I can become more efficient in my day-to-day role. Also I have broaden my skill to communicate with different people which had allowed me to become more confident.

    10/10

  • 3. To what extent do you enjoy your programme?
  • I am enjoying my programme extensively as each day is new and I am constantly learning or even broadening my skill. My personal favourite is that I rotate every 3 months so I am learning different people perspective and about the company.

    10/10

  • 4. How well organised/structured is your programme?
  • The programme is very organised. I have two managers: One who will constantly look after me throughout my entire experience and the other in each department. This allows me to have a great support system and allows me to excel.

    10/10

  • 5. How much support do you receive from your employer?
  • Everyone is extremely helpful and will offer their help. I have two manager who I am in constant contact with. In addition, I am in a cohort which is nice and comforting as we are all experiencing the same situation.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • Every 4 weeks , we have lessons which last 4 hours. From this we have a one to one with our coach then every other lesson we have a progress review in which we are assessed.

    7/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • It allows me to understand what I need to do to improve and become a better more organised person.

    6/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • No, not that I am aware of. But teams invite you out.

    5/10

  • 9a. Would you recommend Fortnum & Mason to a friend?
  • Yes


  • 9b. Why?
  • As it is a great apprenticeship which allows me to expand and develop. Everyone wants to help and support you , and most importantly they want to see you excel.


  • 10. What tips or advice would you give to others applying to Fortnum & Mason?
  • Be yourself but show that you know a lot about the business. Be open-minded and give everything a go. If there is an opportunity, take it as it shows dedication.


Details

Level 3 Apprenticeship

Customer Service

London

April 2022


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