Travel Advisor Review

by TUI UK & Ireland

Best Apprenticeship Employer

Rating

7.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My job role includes things such as serving and greeting customers, taking payments, talking them through the different holidays we have to offer, giving them information on different destinations and booking their holidays. I also make appointments chase enquiries and order currencies.

7/10

2. Have you learnt any new skills or developed existing skills?

My customer service skills have improved massively since working for the company as is is very customer based such as speaking over the phone, in person or via email so it has come along really well and i am now much more confident when serving customers.

7/10

3. To what extent do you enjoy your programme?

I really enjoy the apprenticeship programme i am on as i am always learning new things and gaining more confidence along the way i have a lot of support from my colleagues so this is really helpful.

7/10

4. How well organised/structured is your programme?

My programme is well organised and my apprenticeship system is really easy and straight forward to use. This is useful as it isn't confusing and all my work is organised and labelled.

8/10

5. How much support do you receive from your employer?

I receive a lot of my support from my colleagues as they help with things they may be more experienced on which is really useful as sometimes its difficult when i am not sure of the answers.

6/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive lots of support within the store from my managers and colleagues i know i can always ask someone to give me assistance to check my work or help me answer questions about the travel industry.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Really well as it provides extra assistance with expanding my knowledge further as well as progressing in my job role. The qualification is really useful as i am able to put all my work knowledge into my job to fulfil my role.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

TUI have a video call programme called Power hours, this is where anyone in the business can join and listen to updates within the business and whats going on in the destinations we travel to. These are really useful to keep yourself up to speed with what is going on within the company.

8/10

9a. Would you recommend TUI UK & Ireland to a friend?

Yes

9b. Why?

Because TUI are trusted, and we they reliable and they will guide you and make your holiday experience unique to your requirements and needs. They are ATOL and ABTA protected meaning all your money is secure if anything were to happen.

10. What tips or advice would you give to others applying to TUI UK & Ireland?

If you are applying to TUI i would recommend be confident and be yourself, if you are confident and express your personality and do the best you can customers and your collegues will love you!