Customer Advisor Review

by NatWest

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My job consists of answering calls from customers and helping them with their problems or queries. If appropiate, I can also escalate to another department,

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have developed better communication skills through this job, and have also strengthened teamworking skills.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy it alot. When the job itself gets me down, the people I work with are always nice,

    10/10
  • 4. How well organised/structured is your programme?

    • There is a clear, concise structure to my programme that makes things easy to follow.

    10/10
  • 5. How much support do you receive from your employer?

    • Regular coaching sessions from my manager to help me develop skills.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Always there to refer to if I need help

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Helps me develop the essential skills that are needed for the job

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Not currently, but we do have team night outs.

    10/10
  • 9a. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • Great pay, great staff and great support

  • 10. What tips or advice would you give to others applying to NatWest?

    • Be yourself and don't be afraid to speak up

Details

Level 2 Apprenticeship

Finance

Southend-on-Sea

April 2022

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