Technical Support Apprentice Review

by Sage

Best Apprenticeship Employer

Rating

8.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • On a day to day basis I need to take calls from customers, write notes about any cases I have opened throughout the day and checking my schedule to ensure I am on track.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt how to deal with unhappy customers, as well as how to stay calm and patient in these situations.

    9/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy my programme quite a lot because I am able to speak to new people every day.

    8/10
  • 4. How well organised/structured is your programme?

    • My programme is very well organized and I always have something to do.

    8/10
  • 5. How much support do you receive from your employer?

    • I receive a lot of support from my employer whenever I need it.

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • My training provider gives me a lot of support when working towards my qualifications.

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I think it helps me a lot to develop through my role.

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There is always something to get involved in throughout my workplace.

    8/10
  • 9a. Would you recommend Sage to a friend?

    • Yes

  • 9b. Why?

    • Great company with great people

  • 10. What tips or advice would you give to others applying to Sage?

    • Be confident and be yourself

Details

Level 2 Apprenticeship

Information Technology

Newcastle upon Tyne

May 2022

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