Crew Member Review

Keeping the restaurant clean, taking orders, packing orders, giving out orders. Making food, drink, desserts. Cooking individual food items, upkeep of stock and machines. Following procedures in line with food safety. Greeting customers and taking information for covid track and trace if eating in. Keeping the lobby and toilets clean.

I developed my skills in customer service, cash register use and efficiency in handling customers. I developed skills in picking, packing and assembling orders. I also learnt how to make various items from the menu including fries, burgers, other sides, drinks and desserts. I learnt what a work place should feel like.

The programme with my training provider was enjoyable. I was given plenty of support when needed and any questions I had were answered really well. My actual workplace didn’t have much involvement in my apprenticeship other than the very occasional form they had to sign. It would’ve been better if the two had communicated so there was more involvement.

My training provider and I worked through one module a month with a call at the end of the month to discuss the notes I had taken and go over anything that confused me. They were great at explaining anything confusing and letting me know the details of our next meeting.

My employer hardly had any involvement with my apprenticeship. There were a few forms that they happily filled out but I didn’t find that the workplace really seemed to want to be involved in the apprenticeship side of things. It was very separate and definitely split as they didn’t seem to communicate.

My training provider was extremely helpful when working towards my qualifications. When I reached the end point assessment stage I was given all the support I needed and they walked me clearly through every step that was coming next. They were very helpful and explained everything I needed to know.

I’ve now moved on from the role I was in, but while I was there I found it did give me a better understanding of the industry compared to my coworkers. It helped me build rapport with my customers and understand legislation that was applied to my work place.

While there I attended a work Christmas Party arranged by the employer. We went out for a paid for meal and then spent time in the city centre. While at work we sold keyrings (that gave a discount in store) for charity and raised money for the Ronald McDonald House as well.

No

While it’s a good starting job, I did find the longer I was there the more drained I was. I felt overworked and that I was doing the jobs of multiple people on my own a lot of the time, and staff was under appreciated. I wouldn’t go back.

Be sure that you have enough time and energy. Be prepared to do the work of multiple people by yourself and be able to handle a lot of pressure and stress. A lot of the part-timers were scheduled for more than their agreed hours and more staff leave than join.