eProcessing Specialist Review

Daily tasks to ensure registrations, entries and results are available for students. Problem solving. Liaising with internal and external customers. Creating work instructions. Identifying opportunities for improved efficiency and working practices. Ad-hoc work supporting other departments within the business at peak times. Supporting team members and assisting with training.

I have improved my customer service skills considerably. I now consider the bigger picture more and consider the possible outcomes of my actions. My interactions with customers has improved as well as my confidence in doing this. I'm more mindful of the customers position now.

I enjoyed the content of the programme but did find it frustrating at times. This was only around the Functional Skills Mathematics though. Initially it seemed a little modular but I then got my second trainer who told me a different way of covering the topics which was easier.

The structure, or at least how I was advised to approach it changed and became easier. I had three different trainers along the duration of the course which I found a little disruptive.

I received a lot of support from my employer. My managers were particularly supportive throughout the duration of the course. Time was allowed to work on my apprenticeship whenever needed, they couldn't have been more supportive.

Although I had three trainers throughout the apprenticeship I did get lots of support from them. I also received extra support regarding FS Maths which I was very grateful for, [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] was excellent and deserves a special mention!

A lot better! It has given me confidence in my role as well as changed my approach to how I work. I've become more organised and better at managing my workload. My customer interaction has improved as well.

We have a sports and social club which hold events for it's members. We are also allowed study time to learn new skills e.g. computer based training. Pearson also offer up five paid days per year for volunteer work for good causes.

Yes

The working conditions are good. There is not a lot of pressure and there's lots of support from management and colleagues. Pearson look to promote from within where possible so there's always plenty of opportunities. The salary, pension and other benefits are excellent too

Be yourself in an interview. If you are qualified to be offered an interview you are likely qualified for the job. It's often as much about the person rather than the qualifications. Be prepared to be flexible in what you do as you'll often support other departments.