Team Member Review

My job involves covering certain FOH departments such as reception, bar and restaurant. On reception, you check in and out guests and that all guest questions are answered. On the bar, you serve drinks, take food orders and clean the bar if it’s quiet. And in the restaurant, you take food orders and serve them. And ensure the buffet is topped up during breakfast services.

Through out my employment with premier inn. I’ve learnt many skills that involve communication, leadership and law knowledge. I’m currently being trained to be an appointed person, that involves being the manager on a shift. You get trained in staff delegation, advanced complaint handling and shift planning procedures.

The level 2 f&b course I’m currently on going benefits me in many ways. Such as achieving a qualification which could help me progress in my career. What I enjoy about my apprenticeship is the flexibility you get, because I work full time, I’m usually given a minimum of 4 weeks to study resources on mylife, which for me is a comfortable time set.

The apprenticeship I’m currently on going overall is very organised and structured well. The platforms where you get your resources mylife and bksb. Is very well thought out. On mylife you can access all the resources you need for your 1-1 sessions. And bksb, let’s you revise your maths, english and tells you what you need improving on.

In regards to any work, personal and progression related problems. I firmly believe my employer will always give me the support I need if I have any problems in those areas. I never had any issues where a problem of mine as not been resolved, so overall my employer is very helpful.

During 1-1 sessions with my trainer. Any areas where I need improvement on will always be mentioned and what to do on improving in certain areas. But other than that, if I have any questions regarding something I’m unsure about. I can always message my trainer to seek advise.

All the topics that are covered on the mylife platform, I can always utilise in my workplace to further improve myself. Some of the topics on mylife relate to management as well. So when it comes to my progression into a management role, a lot of the resources can help me.

I've been appointed as sales representative for my hotel. That involves attending monthly meetings discussing about sales targets, ways to upsell and getting trained in teaching/demonstrating food cooking techniques. But other than potentially attending manager meetings at work. I can't think of any other activity's that I par-take in.

Yes

If your looking into progressing in the higher management in the hospitality industry. Then working at premier inn and other whitbread businesses are your best bet. The company have a good career ladder which is higher promoted through out ones employment. Also you can get enrolled in a apprenticeship where you can get a national recognised qualification

When applying for Premier Inn. Qualifications aren't essential, it's all about what you can bring to the business. Unless you were applying for a management role, where leadership experience would be mandatory. Also having a friendly personality can go along well as well.