Customer Experience Agent Deputy Team Leader Review

by Pearson plc

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Provide responses to all contacts via written or verbal forms of communication. Input accurate customer information onto the relevant system. · Complete all requests received for non-standard accommodations. · Evaluate and report on calls and e-mail and use the data and metrics to make recommendations and implement demonstrable improvements.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have gained a vast amount of knowledge completing the team leader apprenticeship

    10/10
  • 3. To what extent do you enjoy your programme?

    • I have enjoyed all aspects of the apprenticeship programme

    10/10
  • 4. How well organised/structured is your programme?

    • The programme was very well organised and adapted well with all the issues associated with Covid

    10/10
  • 5. How much support do you receive from your employer?

    • I have received all the support I could ask for, from time off to complete my assignments to equipment in order to assist me

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Again, I could not fault the support I have been provided from my training provider

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • The qualification, has helped me better understand how to manage a team in all aspects.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • We do have team building evenings and lots of additional courses to complete

    10/10
  • 9a. Would you recommend Pearson plc to a friend?

    • Yes

  • 9b. Why?

    • It is a great company to work for, with amazing benefits and progress opportunities. They also take your opinion on board and will help in anyway they can

  • 10. What tips or advice would you give to others applying to Pearson plc?

    • Be honest, and try and set yourself apart from the usual applications.

Details

Level 2 Apprenticeship

Business Operations, Teaching

Warrington WA1 1RW, UK

April 2022

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