Technical Support Representative Review

by HSBC

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I undertake coaching, reviews of work, audit work, customer service and training

10/10

2. Have you learnt any new skills or developed existing skills?

Many new skills in the field of coaching on my coaching apprenticeship from the way the coaching journey works to many new models and ideas.

10/10

3. To what extent do you enjoy your programme?

I really enjoy the programme, the work and the activities.

10/10

4. How well organised/structured is your programme?

Very well structured. A great website and very supportive and contactable support.

10/10

5. How much support do you receive from your employer?

My employer supported my application, ensured i had time and was flexible to ensure i could put my learning to good use.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

As much as I need. My assessor is always available via emails and i have their number during business hours. All my assessments are marked within a week and the feedback and review meetings are productive and timely.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

A key part of my role is development, training and coaching large teams of individuals to success and the coaching apprenticeship I am undertaking really helps me with that.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are, my employer is very supportive and many of my team mates organise and run events.

10/10

9a. Would you recommend HSBC to a friend?

Yes

9b. Why?

HSBC is a great company to work for with wide ranges of opportunities and support as well as a great community.

10. What tips or advice would you give to others applying to HSBC?

Take your time with the interview questions and really think about what they are asking and a good example to show off you.