Secretary & Receptionist Apprentice Review

Processing incoming and outgoing post, this involves me organising and scanning them to the correct department. Training, this involves me participating in training session provided by the company. Secretarial support (emails), this involves responding to emails answering enquiries. Booking (flights, trains & hotels). Reception cover & raising P.O's.

I've developed in my communication skills, For example, expanding my vocabulary when needed. This has helped me become more confident when speaking to others. I've also learnt how to use appropriate channels to communicate, depending on the person, it ca be through messenger , email or a phone call.

I would say to a good extent I enjoy my programme. This is because it allows me to challenge myself and transfer my skills into my role. For example, keeping on top of my coursework, but also making sure I complete work tasks alongside it

I would say it is fairly organised. At first getting to understand how the programme worked was taking a while to understand. However, I managed to understand at the end. As well as, understanding that I do need to prioritise my apprenticeship task over work task, as I struggled for a while to remember that.

I receive a lot of support from my employers. Every week my line manger makes sure I'm getting on well with task that are provided by the programme as well as work task. They have even allocated me an apprentice buddy at the workplace, who can answers enquires and advise us how to manage workload.

I receive good support. Every 5-6 weeks I have a meeting with my skills coach. This is to talk about if I'm comfortable, how I'm getting on with the coursework etc. However, I would like to have regular meeting call with my skills coach every 4 weeks, as communication through the website seem to be quite slow.

I feel like it helps me alt as, as I'm progressing in my role, topics that I am studying are starting to relate more to my role. Therefore, I can answer the questions with a better understanding.

Every month or 3 months, the company takes their time to support a charity and come up with fun ideas and activities to raise money for it. For example having a Quiz night. This had everyone involved and enjoy themselves, whilst raising money for a good cause.

Yes

I would recommend it as it welcoming, which helps to take the pressure off that you need to have everything perfect. Another reason is that there is constant support to help my push yourself outside of your comfort zone. Lastly, there is always something new to learn and it doesn't get tedious

I would say m=to have a good cover letter to show that you have transferable skills and how you are willing to expand them at the company. As well as to make sure to do research about the company, especially through LinkedIn, to show that you have been interested in their current affairs.