Head of Customer Lifecycle Management Review

by HSBC

Rating

7/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Running a team of 10, responsible for the existing customers within the retail bank.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, through self reflection and day to day challenges.

    7/10
  • 3. To what extent do you enjoy your programme?

    • It's challenging but I am learning a great deal. I find the quality of learning can vary dramatically, but I find it engaging overall.

    7/10
  • 4. How well organised/structured is your programme?

    • It can feel a bit chaotic between the MBA qualification and the SLMDA.

    6/10
  • 5. How much support do you receive from your employer?

    • If I ask I get support, but they don't largely offer it unless I ask, but that's fine.

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • It's there if I need it.

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I am able to put a lot of this to use and plan on using it to help me get new roles and promotions in the future.

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Sometimes, but still quite remote so it's limited.

    6/10
  • 9a. Would you recommend HSBC to a friend?

    • Yes

  • 9b. Why?

    • Good employee benefits

  • 10. What tips or advice would you give to others applying to HSBC?

    • Be ready to network and piece a complex organisation together.

Details

Degree Apprenticeship

Finance

Kingston upon Thames

April 2022

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