TRAVEL AGENT Review

by TUI UK & Ireland

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role involves around customer service and making customers happy. Apart of completing my apprenticeship tasks I book holidays and, deal with holiday enquiries. I also help customers if they have a problem with their booking

10/10

2. Have you learnt any new skills or developed existing skills?

Yes, I have gotten a lot more confident in communicating with customers and my team colleagues. I have also gained knowledge about destinations around the world

10/10

3. To what extent do you enjoy your programme?

I really enjoy this because my colleagues and managers are really supportive and always give a helping hand when I am struggling or not know something. I have always wanted to work in the Travel and tourism industry so I am really happy that this opportunity has been given to tme

10/10

4. How well organised/structured is your programme?

My manager has put in place one day a week for me to be completely off the shop floor and focus on my apprenticeship tasks to be able to successfully finish my apprenticeship. I am really grateful for this as my manager is really supportive

10/10

5. How much support do you receive from your employer?

My manager is really supportive and always makes sure that I am up to date with everything and if I have an issue, he always tries his best to put something in place in order to get it sorted

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My manager and colleagues are always there when I need help whether it's to just check for any spelling mistakes or any questions that I may have. Like I answer in previous box, my manager has put at least one day a week for me to be off the shop floor to be able to focus on my apprenticeship work

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I have completed extra training since I am an apprentice, which has helped me has e better in depth understanding of my job role. The extra modules have helped me gain knowledge about different destinations

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

I have recently been accepted for an Educational trip for TUI River Cruise, which has taught me what our river cruises have on offer and gave me a taste of what our customer can expect. This has given be a confidence boost when it comes to selling our TUI River Cruises. I also have attended multiple virtual trainings within the company

10/10

9a. Would you recommend TUI UK & Ireland to a friend?

Yes

9b. Why?

The support I have been given over the past few months has been unbelievable, would recommend TUI to anyone

10. What tips or advice would you give to others applying to TUI UK & Ireland?

Be yourself and enjoy the adventure