Team Leader Review

by The AA

Best Apprenticeship Employer

Rating

7.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

responsible for 15 front line agents coaching performance inline with organisation KPI's. Keeping HR records up to date including end to end absence management, capability management and training records.

7/10

2. Have you learnt any new skills or developed existing skills?

Ive learnt a lot of new skills throughout my apprenticeship especially around reward for performance. I found the recruitment unit enhanced my previous skills too.

7/10

3. To what extent do you enjoy your programme?

alot, through lockdown and the pandemic it gave me something to focus on.

8/10

4. How well organised/structured is your programme?

Very well organised with upfront schedules to see what you would be learning through each unit.

8/10

5. How much support do you receive from your employer?

Due to under resourcing and high utilisation at times I was left very unsupported.

5/10

6. How much support do you receive from your training provider when working towards your qualifications?

Monthly 1-1's but also knew where to find support if needed.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

alot, not only in this role but it will help me with future roles too

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

social activities yes which include a sports team.

6/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

Stable company with a good reputation

10. What tips or advice would you give to others applying to The AA?

Be the driver of your own progression and success