customer care Review

my role is customer care i work out on lobby which involves cleaning and taking care of customers. i help with running out food to cars that are waiting and click and service which is where customers order in the car park and we take food to them. also helping with complaints

yes i've learnt new skills and developed existing skills. i'm better at listing to people and helping with issues that arise in my day to day working with customers. also i understand the policy more of how to deal with complaints and issues with food and drinks also

i'm enjoying the programme quick alot i'm learning loads of new things and understanding more about policy and understanding what customers needs are and how to deal with them. i also find it interesting and helpful in giving advise to other team memebers who are in need thenselves

it is very well organised and structured. I like the way everything is put into different groups so you can learn at your own pace and this makes it easier to follow and understand the course better. i can take one section at a time or do more than one

i received alot of support from McDonald's with any questions or issuses i have with the course. also we have HIG chats which are hows it going chats. these help with any issues i might have with the course and how its going and if i need any help with anything

yet again i receive alot of help from my training provider and my coach. with things that i get stuck on or have trouble. also we speak every month to make sure everything is alright and i'm working at a pace that is good for me and helps alot

i think my qualification helps me perform my job better and to understand how i can help better deal with issues that arise with customers. also helps if there is with someone order or food and any other problems that happen in store or with a delivery order or dru thro order

no there isnt we did have a football team. we could get something together and try to do something as a group maybe do a group walk, run or visit the zoo there are lots of different things that we can do as a group or just have a fun day out

Yes

because we are a great company to work for and there are lots of oppunrties to go forward and become a crew trainer or manager as there are alot of training programmes on line that are fun to do and help you learn more about the company and its policy

be yourselves at McDonald's and we are like a big family everyone is happy and you can have alot of fun while your working and learning. you dont need to hided who you are and just be yourself with everyone. taking it one day at a time everyone helps everyone else