Operations Manager Review

by Wickes

Rating

8.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My job role can be very reactive at times, meaning team priorities have to be quickly updated to ensure we are delivering safe, effective customer service.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • The programme taught me essential management techniques and how to build trust with my colleagues

    10/10
  • 3. To what extent do you enjoy your programme?

    • Being on the programme was a great way to develop myself, to ensure that i could be as effective as possible in my job role.

    10/10
  • 4. How well organised/structured is your programme?

    • The programme was very organised, and was quickly adapted to ensure that the program could continue throughout the pandemic

    10/10
  • 5. How much support do you receive from your employer?

    • My store manager didnt approach me to discuss the programme, the progress i was making or check to see if i needed any support

    5/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • My mentors & facilitators made it very clear from day 1 of the programme that if we need support then reach out by phone and email. When support was requested they were always very understanding and empathetic and conducted regular check-ins on my wellbeing.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Whenever i am unsure on a particular area, i always review my learning diary to locate my learning resources to make sure im taking the best approach to deal with the circumstances

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • No

    1/10
  • 9a. Would you recommend Wickes to a friend?

    • Yes

  • 9b. Why?

    • Wickes allows anyone who joins to company to upskill their employable skills such as communication, independence, team working etc.

  • 10. What tips or advice would you give to others applying to Wickes?

    • Review the development opportunities that wickes provide via the apprenticeship scheme, as i feel that this development area isnt talked about enough

Details

Level 3 Apprenticeship

Customer Service

Basingstoke

May 2022

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