Receptionist Review

by Whitbread

Best Apprenticeship Employer

Rating

9.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a hotel receptionist, my role includes checking guests in or out of the hotel, answering phone calls and assisting guests in any way I can

9/10

2. Have you learnt any new skills or developed existing skills?

I had experience in hospitality before so knew how to takl to guest but it has really helped me gain confidence in my new role and developed my skills further

10/10

3. To what extent do you enjoy your programme?

I really enjoy learning all the little things along the way. The things that pop up and make you think about your job in a different way which then allows you to improve and progress along the way

10/10

4. How well organised/structured is your programme?

Very well organised, I have emails after every session with feedback and a plan for next time along with goals to reach along the way

10/10

5. How much support do you receive from your employer?

My managers have been very supportive, they check in on how I'm progressing and how I think I'm doing on the course as well. I know they are always there to help me if needed as well

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My trainer has been very supportive and helpful, always very encouraging and nothingis too much troble

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I think it has really helped me to perform better a I fell I now have a better understanding of my role and what is expected of me along the way

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We dont really have anything like this where I work be we have met up for meals outside of work

10/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

They look out for their staff and provide a happy work environment

10. What tips or advice would you give to others applying to Whitbread?

Take any opportunity given to you, it will really help you develop in you new role and to progress in the company