field claims higher apprentice Review

I take on home claims from the WYI5 portal and handle them through to settlement. I call policyholders and arrange for them to be indemnified in the best and most efficient way possible. In addition to this, I have 20% a week for study, where I am studying for my CII qualifications and completing BUD training activities.

I've learnt to be patient when dealing with unhappy customers, I've learnt how to speak professionally on the phone and have also learnt how to work much more independently due to having to work from home

i enjoy learning new things everyday and having made new friends and networking along the way.

We have a mentor who works 10 hours a week to helps us most mornings, and know that we can contact any other employees if we need help, provided that they're not busy. we have 20% study time each week where we can independently select how to spend our time. most afternoons we are left with tasks to complete individually and we often have calls with people from different parts of the business to expand our knowledge,

We speak to him most mornings, he comes onto our 9am call and gives us updates and catches us up, we are aware of his workload and know that he won't be 100% available all of the time. Our mentor gets instructed by him to keep us in check and ensure we are always progressing.

An average amount. So far most of our work has been independent and I don't think we have had training sessions/workshops that are very interactive or exciting. I'm aware that working out of a textbook is inevitably mundane at points however we have just been left to teach ourselves, we aren't being taught. Our workshops aren't regular enough (1 a month for our current exam).

There are parts of the study text that overlap into our regular working day- especially the claims handling section. this is helpful as we can use our existing knowledge from the job and use this in our exams. I also think the studying helps me to be more patient- something that we need to perform well in our role.

I'm not sure about activities- but I'm aware that we can join the 'strands' which raise awareness of different, meaningful groups. For example, there's additional support with mental health awareness, REACH meetings (originated from BAME) and even meetings regarding how to deal with vulnerable customers.

Yes

It's an extremely diverse, innovative, modernised and friendly company. though parts of the job may seem mundane, the main objective is to help others, and that's why I chose it.

Research the company first Know the role you're applying for, so you're not too surprised Know the industry, or a bit about it Have an open mind, this was my first job, things change everyday