universal banker Review

by HSBC

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

serving customers over the counter and also face to face meeting their needs and providing the best service to deliver a great experience for each individual.

10/10

2. Have you learnt any new skills or developed existing skills?

yes, how to use all the different ATMS, how to load them, using all the systems for customers, how to handle complex queries, counter knowledge and further development in customer service.

10/10

3. To what extent do you enjoy your programme?

i really enjoy my programme and i love the team i work with all extremely helpful and really kind individuals willing to help at anytime.

10/10

4. How well organised/structured is your programme?

very organised and very clear information

10/10

5. How much support do you receive from your employer?

full support, my father recently passed away and theyve been incredibly supportive

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Full support with any questions i have

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

it helps because it is clear information given and taught to help when faced with the scenarios given in practice.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

yeah there has been an escape room challenge, some quizes available which is fun!

10/10

9a. Would you recommend HSBC to a friend?

Yes

9b. Why?

because they look after the staff both financially and mentally and provide 100 percent support in anything you need from them which makes you want to push hard for the company you work with! fantastic pension scheme too!

10. What tips or advice would you give to others applying to HSBC?

be yourself and let your own character shine through