Technical Support Apprentice Review

My role is to support customers with any queries relating to their software and provide solutions to their problem.

I have learned how to use a variety of different software and how to use Sages payroll software.

I do enjoy the programme however it can be quite challenging at times.

I would say the programme is extremely well organised/structured. Meetings and apprenticeship days are very consistent and are always around the same time of the month.

I receive a lot of support from my employer as they are constantly guiding me in the right direction and looking for ways to help where needed.

I receive a lot of support from my training provider. They are always contactable and will support with extra queries if needs be.

I feel the training throughout has helped me understand why we do certain things in our role and has also helped me understand the company a lot more.

There is a lot of extra activities to get involved in such as volunteering dayy.

Yes

Overall Sage are a good company to work for. Everyone is really friendly and approachable and will provide support if you need it.

Just be yourself.