Reservation agent Review

I am a customer service agent who takes calls for premier inn and other chain bookings which means cancelling, amending or making a booking. This means dealing with challenging customer service sometimes and having to keep the right composure to deal with them. However, sometimes it’s very enjoyable when making bookings

I’ve learnt how to control my emotions especially in this course, previously it was very hard for me to keep composed and not take what the customers were saying to heart but after the training provided with lifetime I’ve been able to keep a cool head when dealing with customers

I personally feel like the programme was not challenging for me enough, but that’s more of an internal problem rather than lifetime. I was put down for level 2 and the delivery has been amazing. Of course there’s areas to improve as in the amount of time we have to do the work while on the job was very little

The programme was structured really well as there was clear modules that we needed to complete. Also, the help of lifetime website you can clearly see what materials were needed to be learnt to complete the module and if that is to easy there was more on the job learning

I think my employers have been supportive, but it’s been quite hard especially since coming out of covid we’ve been aiming to get back to full capacity in the office hence there wasn’t much time of the phones cause of limited staff but from what they have done it’s been good

Lifetime has been really good, always emailing or messaging to find out how we are doing and also not afraid to go to managers to give updates or if they need the learner to do more. This is important because it allows good and honest conversations between the employer and lifetime

It has allowed me to advance into a secondment that I’ve recently started in the company and lifetime had a part to play in that with the coaching they have provided. It has also allowed me to take some of that information and provide it to my new training groups

Not at the moment as there was talks before covid to introduce more activists. We’ve had discussions about bringing in more activities like football or a sports day but this would require planning but should be happening soon. Other events would be Christmas parties or national charity fundraisers that Whitbread supports

Yes

Whitbread is a huge company but it doesn’t stop the family feel factor and this is very important. Everyone can feel safe here regardless of their race, sex, gender or religion which is so so important. You also have levels to progress in this company which is very important

To be open minded and not to be afraid to work from the bottom, the more work you put in the better you will be rewarded however it takes a lot of of patience and self motivation at times. There are a lot of perks working with whitbread and the company is very supportive